Report A Fault

If you are experiencing any sort of destination fault, your first port of call is to test the number over an alternative network to check that there is not a general fault, and to make sure you have the right number/s.

As a general rule, calls to any International Mobile Network will be subject to lower signal quality, especially in areas of low population.

Where calls are made via the internet - with the new justphone app or through the dial-pad on your WAM for example - the signal will also be affected by the internet bandwidth and quality available.

Problems that affect your service are always disappointing. The Services advertised and the Networks supporting these services may from time to time require upgrading, modification maintenance and other works (including but not limited to works required for security reasons) or may be affected by unforeseen events that may result in the partial or complete non-availability of the services. We will use all reasonable efforts to provide back-up or alternative services and to keep all such periods of non-availability to a minimum but some interruption may be inevitable.

justphone cannot guarantee 100% connectivity

Please also refer to our customer charter

To report a fault follow one of the following options:

  • On line - complete the following fault report form
  • Customer Call Centre hours on 0844 804 2802 Option 4 24/7
  • email: admin@justphone.co.uk


Destination Country / City
Full Destination number (incl international code)
Please give a brief description of the fault: What did you hear? dead air/engaged/voice message?
First Name
Last Name
E-mail
Confirm E-mail
Mobile No
Contact Phone