Privacy Policy

We are committed to protecting your privacy.

We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

We collect information about you for four reasons:

  • To allow you access to our call rates;
  • To advise you of service changes and improvements;
  • To process your order;
  • To allow fast track topping up and/or up grading of your account(s).

We will not pass your details to third parties, ever.

The type of information we may collect about you includes:

  • your name
  • address
  • phone/fax/mobile numbers
  • email address
  • credit/debit card details

We will never collect sensitive information about you without your explicit consent.

The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.

If you have any questions/comments about privacy, you should e-mail us.

Customer Services hours on 0844 804 2802 are now 9.30 a.m. to 5:30 p.m. Monday to Friday UK time (GMT). Or complete our Contact form